1. Telephone/ Internet/ Email & Postal Bookings will be held provisionally for up to 7 days* until receipt of the completed booking Confirmation form and payment.
2. A deposit of £100.00 of the total booking cost should be sent with booking form. If booking for arrival within 8 weeks, then payment must be made in full. Please be aware £200.00 deposits are required for all Christmas and New Year weekly bookings
3. All payments are non refundable
4. When deposit has been made for your holiday you agree to our contract and all terms included. The name provided through booking will be solely responsible for any breakages or damages caused during your stay.
5. The balance must be paid in full 8 weeks before arrival. Please be aware full balance is due 12 weeks before on all Christmas and New Year weekly bookings. Failure to make payment by this date will result in your booking being cancelled and any deposit payments made not refunded. Your final payment is also non-refundable, please take out Holiday insurance to cover yourself for any eventuality (as stated below)
6. Arrival after 3pm and departure before 10.30am on changeover days please.
7. We request that your lodge is left as clean and tidy on departure as it was for your arrival. We provide cleaning equipment for this purpose. Eye Kettleby Lakes reserve the right to issue an additional charge (to the person who made the booking) of up to £50.00 for lodges left in a poor state on departure.
8. No furniture, bedding, plates or cutlery are to be moved from or between lodges.
9. Eye Kettleby Lakes regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you (signed booking form) is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your holiday home. (Which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood explosion, storm or other weather damage (including a period of electricity failure), break-in, criminal damage or any similar event.
10. Day guests are welcome to your lodge, but may not exceed more than twice the standard occupancy. (One bedroom = 4, Two bedroom = 8 & Three bedroom = 12)
11. Hot tubs, saunas and fishing lakes are provided, but are unsupervised and are therefore used entirely at your own risk.
12. We maintain our hot tubs on a daily basis. In the event of inappropriate use resulting in chemical imbalances and the need to drain and refill the hot tub, a charge of £50 will be made to the person who made the booking. Guides to the proper use of our hot tubs are available in each of our lodges. Please be aware that for health and safety regulations we drain our hot tubs every two weeks, this will be done on Monday mornings, and therefore could result in the hot tub being out of use for a day of your stay.
13. BBQ's will be available free of charge from March 1st to October 31st. Please note we do not provide fuel and would request that the BBQ is left as it is found.
14. We allow well behaved pets in Willow and Sycamore lodges only, at a cost of £10.00/pet per mini break & £15/pet per weekly break. Please do NOT allow them onto any of the furniture. Any damage caused by your pet will be charged for.
15. We reserve the right to amend any of these terms & conditions at any time.
16. All our lodges are non-smoking.

* Longer for overseas bookings.

Please Note: We reserve the right to terminate the agreement / booking without refund of money if the behaviour of any guest is considered unacceptable, or if the number of occupants exceeds that stated at the time of booking.

Our booking fee DOES NOT include holiday insurance. We therefore recommend that you take out Holiday Cancellation Insurance to cover you in the event that you have to cancel or terminate your holiday unexpectedly.