Terms of Business

Adult Only Policy

Eye Kettleby Lakes touring and glamping areas are strictly adult only. Please note, we do allow families to stay in our log cabins and children are permitted to use the fishing lakes on the complex and the tearoom as day visitors.

To enable us to maintain the opening times of the tearoom and bar we rely on the support of the local community, without the support of the local families the food and bar service hours would be unsustainable for park residents only.

The bar area of an evening is predominantly open for residents on the holiday park and offers an excellent tranquil environment for guests to enjoy a quiet drink. It is very rare for children to attend the bar of an evening (other than lodge residents and the owners grandchildren who occasionally run small errands to earn their pocket money).

If you have any questions regarding our services, facilities or above policy we would welcome you to contact us.

Telephone/ Internet/ Email & Postal Bookings will be held provisionally for up to 7 days* until receipt of payment (unless booking for arrival within 8 weeks we will expect confirmation within 24 hours)

A deposit of £100.00 of the total booking cost should be sent to confirm booking. If booking for arrival within 8 weeks, then payment must be made in full. Please note £200.00 deposits are required for all Christmas and New Year weekly bookings.

All payments are non refundable

When deposit has been made for your holiday you agree to our contract and all terms included. The name provided through booking will be solely responsible for any breakages or damages caused during your stay.

The balance must be paid in full 8 weeks before arrival. Failure to make payment by this date will result in your booking being cancelled and any deposit payments made not refunded. Your final payment is also non-refundable; please take out Holiday insurance to cover yourself for any eventuality (as stated below).

Arrival after 3pm and departure before 10.30am on changeover days please.

We request that your lodge is left as clean and tidy on departure as it was for your arrival. We provide cleaning equipment for this purpose. Eye Kettleby Lakes reserve the right to issue an additional charge (to the person who made the booking) of up to £50.00 for lodges left in a poor state on departure.

No furniture, bedding, plates or cutlery are to be moved from or between lodges.

Eye Kettleby Lakes regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your holiday home. (Which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage (including a period of electricity failure), break-in, criminal damage or any similar event.

During your stay if any electrical appliances within the lodge appear faulty or shows any sign of damage, reception must be contacted immediately, contact details are left within the lodge on arrival. Any breakages will be dealt with immediately, where possible and suitable to guest’s requirements. Any faults reported at the end of stay cannot be addressed.

Where the use of your hot tub is compromised due to electrical or mechanical fault, management must be contacted immediately (emergency contact is available 24-hours through our duty manager). Eye Kettleby Lakes will guarantee a site visit within 2 hours of notification (within suitable hours). If the hot tub is not repairable at time of visit Eye Kettleby Lakes will pay compensation to the guests at the following rate. <6 hrs. After initial inspection  - > 24 hrs. = £50.00 or < 24 hrs. – Max 48 hrs. = £100.00.

Day guests are welcome to your lodge, but must not exceed the following: (One bedroom = 2 guests, Two bedroom = 4 guests & Three bedroom = 6 guests). All day guests must check in at reception and must have left the complex by 10.30pm.

We expect all guests to be respectful of their joining neighbours and noise must be kept to an absolute minimum following 10.30pm.

Hot tubs, saunas and fishing lakes are provided, but are unsupervised and are therefore used entirely at your own risk.

We maintain our hot tubs on a daily basis. In the event of inappropriate use resulting in chemical imbalances and the need to drain and refill the hot tub, a charge of £50 will be made to the person who made the booking. Guides to the proper use of our hot tubs are available in each of our lodges and are signed next to each tub.

BBQ's and patio furniture will be available free of charge from March 1st to October 31st. Please note we do not provide fuel and would request that the BBQ is left as it is found.

We allow well-behaved pets in our Willow, Sycamore & Maple lodges only, at a cost of £15.00/pet per mini break & £20/pet per weekly break. Please DO NOT allow them onto any of the furniture. Any damage caused by your pet will be charged for.

All our lodges are non-smoking.

Our tearoom is closed for the first two weeks of January for annual maintenance & staff holidays. Please ask reception for current dates.

We reserve the right to amend any of these terms & conditions at any time.

*Longer for overseas bookings.

Please Note: We reserve the right to terminate the agreement / booking without refund of money if the behaviour of any guest is considered unacceptable, or if the number of occupants exceeds that stated at the time of booking.

Our booking fee DOES NOT include holiday insurance. We therefore recommend that you take out Holiday Cancellation Insurance to cover you in the event that you have to cancel or terminate your holiday unexpectedly.

  • Eye Kettleby Lakes is strictly an adult only site for over 18's. (Proof of age may be requested, failure will result in removal from the site). This also includes all day guests (please see our adult only policy)
  • All arrivals must check in at reception
  • A deposit of £60.00 will be required to confirm the booking
  • All booking payments will be due in full 6 weeks prior to arrival; payments can be made by cheque, credit/ debit card over the phone or online
  • All payments are non refundable
  • No furniture, bedding, plates or cutlery are to be moved from or between pods
  • During your stay if any electrical appliances within the pods appear faulty or shows any sign of damage, reception must be contacted immediately, contact details are left within the pod on arrival. Any breakages will be dealt with immediately, where possible and suitable to guests requirements. Any faults reported at the end of stay cannot be addressed
  • We request that your pod is left as clean and tidy on departure as it was for your arrival. Eye Kettleby Lakes reserve the right to issue an additional charge (to the person who made the booking) of up to £50.00 for Pods left in a poor state on departure.
  • BBQ's and patio furniture will be available free of charge from March 1st to October 31st. Please note we do not provide fuel and would request that the BBQ is left as it is found
  • All our pods are non-smoking
  • We allow one car per pod. Additional cars must be parked in the overflow car park situated near lake 6
  • The name provided throughout the booking will be solely responsible for the behaviour of your party and for any breakages or damages caused during your stay
  • Glamping Pods must not exceed the number of people agreed at time of booking
  • Arrival time for pods is 2.00 pm, pods must be vacant by 10.00 am on departure day
  • Please be considerate of other guests and keep noise to a minimum. We do request absolute quiet after 11 pm. (Failure could result in removal from site)
  • Day guests are welcome but cars must be parked and left in the main clubhouse car park or overflow car park if space, day guests must leave the site before 10.00pm. Maximum of 2 day guests per pod
  • Place all litter/rubbish in the bins provided; please help us with our recycling by separating your waste
  • Fire Pits will be provided. Use of Eye Kettleby Lakes Fuel Only. Fires used at own risk
  • Please note our evening bar and lounge area is open on a seasonal basis, please enquire regarding opening times before booking
  • Any guests visiting the site in conjunction with a lodge booking must also be aware of the lodge terms & conditions - specifically with regard to the number of visitors per lodge
  • Dog Friendly Pods We allow well-behaved Quiet dogs in our allocated pods only, at a cost of £10.00/pet per short break & £15/pet per 3 + day break.
  • Please DO NOT allow your pet onto any of the furniture. Any damage caused by them will be chargeable.
  • Quiet Dogs are welcome, but must be kept on leads in all public areas. (Maximum of 2-dogs/ pod)
  • Dogs are never to be left unattended in your pod.
  • Glamping pods must be left as they where found, cleaning equipment is provided.
  • Our tearoom is closed for the first two weeks of January for annual maintenance & staff holidays. Please ask reception for current dates.

Please Note: We reserve the right to terminate the agreement / booking without refund of money if the behaviour of any guest is considered unacceptable, or if the number of occupants exceeds that stated at the time of booking. ***We reserve the right to amend any of these terms & conditions at any time***

Our booking fees DOES NOT include holiday insurance. We therefore recommend that you take out Holiday Cancellation Insurance to cover you in the event that you have to cancel or terminate your holiday unexpectedly.

  • Eye Kettleby Lakes is strictly an adult only site for over 18's. (Proof of age may be requested, failure will result in removal from the site). This also includes all day guests (please see our adult only policy)
  • All arrivals must check in at reception.
  • A deposit of £20 will be required to confirm the booking.
  • All booking payments will be due in full 6 weeks prior to arrival; payments can be made by cheque, credit/ debit card over the phone or online at time of booking.
  • All payments are non refundable.
  • We welcome campers, but tents are only allowed to book pitches 48 - 61. Please note all tent pitches have a gravel hardstanding, rock pegs and a hard wearing groundsheet will be required.
  • We allow one car per pitch. Additional cars are allowed at a small charge to be parked in the main clubhouse car park.
  • Some amenities may be reduced or curtailed according to the season.
  • The name provided throughout the booking will be solely responsible for the behaviour of your party and for any breakages or damages caused during your stay.
  • Pitches must not exceed the number of people agreed at time of booking.
  • When specific pitches or special requests are asked for we will do our utmost to site you as requested. However, specific pitches cannot be guaranteed and we reserve the right to allocate a pitch at our discretion.
  • We do not allow anyone to pitch after 9pm summertime & 8pm wintertime unless by prior arrangement. A late arrival point is provided.
  • Arrival time for pitches is 1.00 pm, pitches must be vacant by 12.00 pm on departure day.
  • Please be considerate of other campers and keep noise to a minimum. We do request absolute quiet after 11 pm. (Failure could result in removal from site)
  • Breathable ground sheets must be used at all times when using an awning or porch.
  • Dogs are welcome, but must be kept on leads in all public areas. (Maximum of 3 dogs/ pitch)
  • Day guests are welcome, but cars must be parked and left in the main clubhouse car park, day guests must leave the site before dusk.
  • Place all litter/ rubbish in the bins provided; please help us with our recycling by separating your waste.
  • Open fires are strictly banned and not permitted anywhere on site.
  • BBQ's must be raised off the grass.
  • Please note our evening bar and lounge hours do fluctuate dependant on season. For opening times please contact reception.
  • Any guests visiting the site in conjunction with a lodge booking must also be aware of the lodge terms & conditions – specifically with regard to the number of visitors per lodge.
  • We do not accept sign written vans.
  • On Saturday 15th September 2018 the lomas family are planning a private event on the parkland lake, additional guests will be on site and live music will be planned for the evening.
  • Our tearoom is closed for the first two weeks of January for annual maintenance & staff holidays. Please ask reception for current dates.

Please Note: We reserve the right to terminate the agreement / booking without refund of money if the behavior of any guest is considered unacceptable, or if the number of occupants exceeds that stated at the time of booking.

Our booking fees DOES NOT include holiday insurance. We therefore recommend that you take out Holiday Cancellation Insurance to cover you in the event that you have to cancel or terminate your holiday unexpectedly.

  • NO keep nets
  • NO Nuts, Blood worm or jokers
  • NO Cat or Dog meat
  • ALL nets to be disinfected at reception
  • ALL day tickets to purchased at reception
  • NO fishing or setting up before tickets are purchased
  • Children aged 14 and under must be accompanied by an adult (please see our adult only policy)
  • Take all litter, discarded line home or place in a litter bin provided
  • All anglers must stay within the perimeter of the lakes and car parks
  • Strictly no night fishing
  • Floating baits may be used, but particular care must be taken not to hook water fowl
  • Floating baits to be used on Parkland
  • Hemp, boilies and ground bait may be used in moderation to avoid pollution
  • No spinning
  • Maximum of 2 rods per person
  • Tackle must be with drawn from water if unattended
  • Litter in the vicinity of the anglers peg is considered his/her responsibility
  • Please be considerate when using buzzers: please turn the sound down as noise travels
  • All fish being photographed must be held over an unhooking matt at all times - photographs should be taken kneeling down under no circumstances should you be standing up
  • All fish must be returned to the water alive
  • Barbless hooks only any barbed hooks including micro barbs are strictly BANNED
  • Do not disturb wildlife, please advise a member of staff as soon as possible should any wild life become hurt or injured, hooked or entangled with line
  • No swimming
  • Please treat fish and anglers with respect
  • Dogs must be kept on a lead at all times, please clean up after them
  • All matches must use 2 keep nets one for carp and the second for any other species, maximum of 50lb per net
  • Our tearoom is closed for the first two weeks of January for annual maintenance & staff holidays. Please ask reception for current dates.

Get In Touch

01664 565900

Customer Service

Eye Kettleby Lakes Melton Mowbray Leicestershire LE14 2TN

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